Great to work with as they made it so easy from start to finish. The car was everything they said it was.
Though in the end I didn't purchase from this dealership I found Jeff to be exceptionally helpful with my situation. My son, a former mechanic, had positive interactions with their service manager in the past so he was comfortable with my working them.
My salesperson was Doc and he exceeded any and all expectations I had. The car I ordered arrived two weeks earlier than expected. Doc did a great job of making sure I understood everything and letting me know he was only a phone call away if I needed anything.
The dealership was very user friendly when I first met them during the COVID pandemic. I had an appointment to me Charlie Yeang, a sales consultant. From the onset, he was very patient and helpful on finding out what vehicle I was interested in and what features/options would fit both our lifestyle and our budget. We ordered a Forester Limited and and kept me informed all the way until delivery. It was very much appreciated. Charlie was careful not to be overly aggressive, but answered all of my questions in a calming tone. I was very comfortable working with ...
Our sales person Sage Saidana at walser subaru was the best caring ,personable,knowledgeable car salesman we ever met. He is an asset to this dealership.they should have his picture on the wall. Thank you walser
My sales person Doc DelCastillo was very easy to work with and helpful, could not ask for better service.
Bought a new STI from them and my salesman was very helpful and let me test drive an expensive vehicle even though I'm 18. Process was seamless and employees are kind.
Very easy to work with. Kept us updated. Made sure we had all the right paperwork and kept us excited about our new Subaru. Cheers to Sean zabarowski.
Could not ask for better service. The gentleman I worked with went above and beyond.
The dealership was clean, everyone was very helpful. A great experience!
Purchased a 22 outback and Had a great buying experience at walser subaru with salesman sean zaborowski..we recommend walser if your looking for a subaru!
This dealership went above and beyond to make the car buying experience easy and quick. I spotted a car online I liked and gave them a call to check if it's still available. We made it there in 20 mins. A sales person greeted us in the lobby all ready to go. We took the car for a drive and liked it so we were willing to move forward. The problem was that we didn't have time because had a babysitter at home with kids and had to go back. They quickly evaluated my trade-in and offered a fair ...
Walser Subaru and especially Jonathan Martinez made the process of leasing a second quality, fun to drive Subaru, a stressless process and an absolute joy!
We had an awesome salesmen. Explained everything and also redid the paperwork after I decided not to go with the extra warranty. When I got home from buying the car I noticed online the price of the car was less then originally charged. I indicated this and they granted me the lower price. I just got a check in the mail for the$800 difference.
We had an excellent experience at this dealership. The purchase process went very smoothly, all due to Emily Hess. She was friendly, knowledgeable and dedicated to making our car-buying trip worthwhile.
My salesperson, Emily Hess, was perfect! She was knowledgeable, caring, patient, and competent at every stage of my lease purchase. This young lady should not be overlooked when buying or leasing your new car at Walser. I guarantee you that she will provide the best in customer support throughout your experience.
Emily Hess assisted me in leasing my new Subaru and she was fantastic! There were no glitches and her knowledge of the leasing process was "on the mark." Can't go wrong with this young lady. She was patient and wanted my lease to be just the right fit for me. It was and I thank her for giving me a complete "tour" of my new car. Thank you, Emily.
Great Service! They fixed what I asked them to, answered any questions, and were very nice! I would definitely recommend this dealership to any shopping for used or new cars!
I had a fantastic experience recently leasing a Subaru Forester Touring from Charlie Leang. He provided a nicely detailed video of the vehicle upon initial contact which is outstanding on so many levels now a days for the car sales industry, plus with his great insights in the product owning a few Subaru's himself and basically gave me any details requested in making the whole lease experience process seamless. Charlie gave me a detailed tour of the beautiful Walser facility and went overall all aspects of the new vehicle from basic to advance settings/features. I will be recommending ...
Sarah was a delight to work with in purchasing our Ascent. She listened to what we said, worked hard to get us the model that met our requirements. Very good at communicating as she searched other locations inventory for our 8 passenger Ascent. Never realized how hard they were to find but she got us one! Definitely would work with her again!
Overall it was a great experience. Love how clean the facility was. I appreciated the up front pricing and easy nature of the process. This was my best car-buying experience so far (out of ten total car purchase).
I recently needed so unexpected service on my vehicle. JP Moua was my service agent and did a wonderful job checking me in and keeping me updated on the progress of my repairs. The car was repaired in a timely manner. But I cant thank JP enough for keeping me informed so there were no surprises. It was clear that he cares about his customers
Walked in after doing my homework with a specific used Outback to look at. Was able to view it and test drive in a timely fashion after which I purchased. The whole experience was pleasant!
I bought a 2015 Ford Fusion Hybrid on a bright sunny day. LOVE the car-just love it! However I discovered the next day, during a rainstorm, that the passenger side wiper is missing the blade.
Walser group creates a very laid back atmosphere for the car buying experience, which cannot be said for all car dealerships. This latest 2020 Outback was my second purchase from Walser Subaru. I purchased a 2019 Ascent last year and the experience was great as well. Thanks to James for making buying a car easy. Follow up on post sale and service delivery is awesome as well. I would definitely recommend any of the Walser dealerships if you are looking for a new or used vehicle purchase.
Joel Barreto Lopez was my customer service specialist and he was wonderful to work with! He knew all the answers to my questions and he made the process very easy. He kept in constant contact through the whole process by email, and he was very responsive!
I had a great experience recently purchasing a Subaru Forester. My first time purchasing a car, I was immediately put at ease and learned about all my options. Customer Specialist Willie walked me through the process seamlessly and was a great help. I would highly recommend Walser Subaru, fantastic products and customer service all around.
Did a lot of research on vehicle, including online research, auto show, and in person. One key factor was safety and visibility. Most new crossovers have swoopy rear corners with poor blindspot visibility. Found new Forester best vehicle in the small to midsized range. Walser Subaru was very helpful in finding an incoming vehicle with the desired color and equipment and made the entire process simple and comfortable, especially now during COVID stresses. Thank you.
Buying a car during these tough times was made easier and more comfortable than I thought. Do your research before your visit and your car buying experience will be much more pleasant.
My first time at Walser. I will be back, there was no pressure and the prices are what they are. I like the fact that the sales people are not paid on commission. You walk away with the vehicle that's right for you not just a sale. They went above and beyond to make me happy. Thank you for the great experience.
The team was fantastic to work with and was extremely accommodating. They listened to what I was interested in and helped me to buy the perfect car! I couldn't have asked for a better experience to buy my first car and I would definitely recommend Walser Subaru to anyone in the car buying market!
Buying a car during COVID-19 with Walser was safe and easy. Working with Sean was seamless! I met with him outside the dealership and he listened to what I was looking for and got me into the Ascent that met my needs. He brought the car to my house, I signed the paperwork and he went over any questions I had. Thank you Walser for making this experience of purchasing a new car during these uncertain times, so easy! I love my new Ascent!!
I worked the phone very hard for nearly three days to purchase a used Buick. Dealership to Credit Union and over and over again. Sales Rep., Sarah Forshee did a great job with defending my honor. She went to bat a couple of times. I had Loan Approval, I had Insurance set up, I had the Loan already deposited into my account and was still getting slack from Finance because they wanted a "Down Payment" to hold this car. Sarah had them AGREE TO $0. Sarah went above and beyond when I called and her phone rolled to home ...
We worked with Doc and we had a great experience. He was very responsive with our many questions throughout the process. We felt supported throughout the process.
Doc made my shopping and buying experience easy. He showed me lots of options for the Ascent I was considering. No pressure. Lots of helpful information. Overall a very good experience.
Sales person, Joel, was patient, knowledgeable and answered all of my questions and followed up regularly and timely and was patient during the tutorial with all of the new technology.
Working with the Walser sales person, Doc, was a great expierence. Even though we had to work by phone and email, he answered all my many questions and offer information and things to consider I hadn't thought of. There was no presure and he was honest to a fault.
Looking for a specific color, they had it. Wanted specific options, check again. Needed a trailer hitch, didn't come with one, but they added one in under 2 hours. Process very easy, car ready in record time, highly recommended.
I was out of town all winter and reached out to Joe Swenson to figure out how to turn in my Forester and get a new one as my lease ended. We stayed in touch via email and text, and he went out of his way to look at various configurations for my new car. With the coronavirus, I ended up coming home a couple of weeks early and I assumed I would need to go into the dealer to finalize things. Nope. We did it all over the phone and online. Joe drove my new car to my home, ...
Alex Kendall works as a genuine team for me being informative to my questions, knowledgeable about the mechanics of vehicles, giving me time and driving of various vehicles. I will always come to Walser Subaru in Burnsville for a vehicle!
Buying a new or used car from a dealership can be a stressful experience. Dealerships always want to sell you the most expensive car, additional services, etc. That was not our experience at Walser Subaru with Dave Lavenger. There wasn't any pressure to buy a specific car or package. Dave listened to our needs and helped us decide on the best option for us given our circumstances. I was also impressed by little details that may not seem important, but we had not experienced at another dealership. Thank you
Had a great experience with our sales guy Doc drove home to WI happy! Found a car at the right price in a very timely manner
Buying a new car and trading in an old one, even if it's not very old and is in fantastic condition (5600 miles!) is still a trying process. But thanks to Pam Hanson, a topnotch salesperson at Burnsville Subaru, it was easy and pleasant, from every angle. We couldn't be happier. Thanks!
Tony Michel and David Lavanger made the purchase of our new Forester an easy process. The Store looked great; a welcoming environment and knowledgeable people. This is our first experience with Walser and it won’t be our last.
Dealership and Cars itself looks Good! The only two things I wish that could have been replaced on my used vehicle was the Inner tailgate trim that has a crack in it and back inner window which has a dent in through the tint and onto the window itself. Besides that, Everything went well and smoothly. Thanks to Pamela Hanson for the patient and for holding onto the car onto the side while I make my decision. I would HIGHLY recommend.
Had a couple recalls on our 2013 Outback to take care of. Knowing I d likely be spending the day I brought all necessary papers just in case I found a car I couldn’t live without. Charlie L went the extra mile, literally, and my hubby and I now have a 2019 Subaru Outback. We both are so excited and can’t wait to see where adventures take us and the memories we will make.
Alex Kendall is knowledgeable, professional and a delightful Subaru enthusiast. His patience is exceptional. He never tired of my endless questions and numerous emails requesting additional information. Alex's responses were prompt, concise and informative. He humbly and confidently shared his Forester knowledge so I would be able to make an informed decision regarding a vehicle purchase. Alex's attention to detail was impressive throughout the entire transaction. In addition, Alex was always respectful, never attempting to charm or patronize. Over time, I’ve bought about a dozen vehicles and this purchase completely exceeded my expectations. It was by far ...
We actually talked to several Subaru dealers concerning buying the Outback we wanted (and trading in our old one). Dave Lavanger was awesome following up with us and then getting us the best deal possible both on the new vehicle and our trade in. We LOVE the way Walser has the same person handling your sale and financing. It made it so much easier and felt more personal. Everyone was so helpful and personable during our experience. Even though it is across town from where we live I plan on going there for all my maintenance.
In the market for a much better car than I had. Had some hang-ups at first but Caleb and Brent went above and beyond to help me get what I needed. Thank you!!!
I am 67 years old and have purchased many cars. I have never dealt with a better person than Alex Kendall or a better dealership than Walser Subaru. Just outstanding from start to finish. Alex took so much of his time with us to make sure we were getting the new car we wanted. I could not be any happier with Alex, Walser Subaru, or my new Outback. Just a totally great experience! I highly recommend them!
My salesman, Paul, was fantastic as were the traditional-in and financing folks. I am long of tooth and have purchased many new and used cars over the last 40 years. This was my BEST CAR BUYING EXPERIENCE! Thank you!
Dave was great to work with--I was able to do a lot of the paperwork ahead of time. Every time I emailed with a question, Dave answered promptly--usually within 30 mins. I don't usually think of buying a car as a fun experience--but I haven't EVER laughed so much buying a car!
The managers and sales rep Pam were very helpful. I had a Crosstrek SUV with 122,000 miles that needed a new transmission. Rather than spend $9K for that, I decided to buy a new car. I was hesitant because of the transmission problem but a manager took the time to explain the problem to me and basically said it was a "fluke." I have peace of mind because Walser offers a 150K warranty on its transmissions. Pam was very helpful in selecting a model and very patient in working through the paperwork and payment. Joe was able to offer ...
Jordan was great and helped me throughout the entire process! Explained everything as we went along and I am very happy with the vehicle I ended up leasing!
I worked with Doc Delcastillo during the process of buying a new (used) car--it was my first time buying a vehicle from a dealership since I bought my car in high school, so I was nervous going into the process. Doc and the Walser team helped me to feel at ease and walked me through all the options available for the vehicle I was looking at. It was a super painless process. I walked in, told them why I was there, told them the vehicle I was looking at, and then walked out an hour later (after all the paperwork) ...
My experience at Walser Subaru sales staff was excellent. KJ and James both took good care of me, answered my questions, and more importantly, listened to my budget limitations and created a lease contract that matched my budget and provided me with a wonderful Forester. This was the first “comfortable” experience I have had buying/leasing a car. I never felt pushed down another path; the deal was constructed within the parameters I identified.
Anthony was very patient with us. We weren't completely sure what we wanted when we went and we test drove several cars. There wasn't any pressure from any of the sales associates on buying right now and it took us 3 separate trips to complete all of the test drives and buying process of our new car. Compared to other dealerships this one was by far the best experience. No pressure, upfront honesty, and patience were all characters that Anthony portrayed as he helped us figure out what we wanted. Thank you Anthony.
I absolutely already love my Subaru Crosstrek and so do my dogs 🙂 Mary Boateng was fantastic! Super positive and helpful, not trying to push anything on me which I really, really, really appreciated! The only reason I put a 4 by the buying process was because the systems went down which just made everything a little slower, but even so, it was still better than my last experience at a different dealership.
we worked with Pam to get my wife the car of her dreams( 2020 Subaru Ascent), and it was a great experience. She went above and beyond with helping us and making sure we got the exact model and trim we were after. There was a minor hiccup so the deal took longer than usual but this was due to the technology not acting correctly, which you cant put Pam or the staff here at fault for that. The Financing and rest of the staff was also great and helped make the deal go through. I would recommend Walser Subaru to ...
We worked with Joel. He did a fantastic job assisting us and guiding us in purchasing our car. It was not a Subaru, and I was impressed that he never pushed us to get a Subaru instead. He let us lead the conversation and the test drive and make the decisions we wanted to make. It was the best experience buying a car I have ever had, and will likely be back again!
Amy and Wendell did a great job helping me buy my first car. They both were very friendly and answered all of my questions. It was a great experience.
Joel was great to work with! He was very easy-going and informative. He made me feel at ease with the purchase of a new car and explained all the steps along the way.
Caleb and Ted were very helpful and informative. We walked through several configurations before settling, and felt no pressure to decide. They helped coordinated dealer installed option for the following day and informed us when the car was ready.
I had a great experience working with Caleb to purchase my first Subaru. The customer service was fantastic, staff were well-informed and helpful, and the facility was nice.
We had a great experience buying our new Subaru Outback. The staff was helpful, friendly and went out of their way to make us feel welcomed and taken care of. Pam Hanson did a great job of talking ya through our paperwork and finding us the vehicle that fit our wants and needs. Highly recommend!
We had a great experience when we turned in our old car and received our new Ascent. The dealership staff was extremely friendly and the rep that we worked with was knowledgeable and helpful in getting our new lease
Overall a good experience at this dealership. Brent Trombley did a good job at helping us in selecting the car. Took us for multiple test drives, listed out all the possible options for financing and leasing, gave us the initial orientation of the features in the car, answered all our queries promptly even after the purchase, and many more. Happy with the purchase so far.
I bought my car there a few days ago and the sales person, Joel, was such a nice person. I did not feel pressured to buy the car, like you might at other dealerships. He even helped me look online at other dealerships for a potential car for my wife. The sales reps there were very knowledgeable on all the features and took extra time to explain how they work.
Caleb Vanden Heuvel did a great job of explaining the features of the car, was polite, courteous, and very knowledgeable. We both enjoyed work ing with Caleb.
I would like to Thank Walser Subaru and especially Charlie Leang for the outstanding service he provided me with the purchase Of my Used F150 Truck. I bought the truck on MLK day and forgot that it was a banking holiday. Charlie hung in there and got all tasks completed. Thank You Sir! Great Job! Love the Truck!!
I had a bad day, and Brycen the GM and Sean our sales person really went the extra mile to make it a good one. Sean is my type of sales guy--he listens more than the talks. We cut to the chase and had a new car in no time, and we love it.
As a recently divorced person who knows little about cars (or buying them), I was apprehensive about my first-time car shopping adventure. But Walser Subaru made it an easy and stress-free experience. AJ Johnson is the guy to see.
From the second I walked into Walser my experience was excellent. I had called ahead of time to let Megan (my salesperson) know which vehicles I was interested in leasing. She was ready with pricing options right when I walked in. From there, the financing and all other paperwork was quick and painless. I walked out with a new 2020 Outback in what I consider record time. I would recommend Walser and Megan to anyone looking for a new vehicle.
I knew what I wanted and Joe Swenson at Walser was tuned in on exactly how to help me get it. He was attentive and succinct in his knowledge of Subaru's and made this buying process a true joy, which is never a word I've used to describe buying a vehicle before. Nice job Joe and Walser, I'll be back.
Our Sales Lady, Jayne Granger was so pleasant to work with. She was very patient while explaining all of the features of the vehicle and answering any questions that we had. She was also very patient and agreeable when I called her at home to tell her that I had changed my mind about which car that I wanted to buy.
My salesman C Lang was extremely helpful and understanding. We were in town for a funeral and on our way out of town we decided to stop in to test drive an outback or forester. My husband liked the white outback while looking vehicles over so we went for a test drive. It had all the amenities I was looking for so we made the deal. I was driving away in a new vehicle by closing time.
Pam Hansen made us feel very comfortable. She spent the time to understand what we were interested in and then guided us to the right decision. She didn't 'push' and if she wasn't sure about some information she checked without assuming. Very nice to work with!
I chose to go to Walser Subaru because my fiance bought her car from there two years ago and has had a very positive experience so far. Once I made the decision on a Subaru myself we worked with Caleb V who was absolutely great to work with. Once I figured out that I wanted the Forester Sport and learned that that specific car wasn't in stock, Caleb did the research for me of seeing when the next one was coming in and gave me the option of holding the car for me (for a small down payment) once ...
Tim Saxon, the sales rep who helped me was courteous, knowledgeable and friendly. He helped me decide between buying and leasing and worked with me to decide what was best for me. Tim's sales manager was also very helpful providing clear comparative information . I came for a oil change on my 2014 Forester and a few hours later left with a 2020 Forester. And it is great!
Chris took the time to find what I was looking for. Very pleased with everyone involved in the purchase of the used vehicle. The only part of the process that bothered me, was Walser Subaru having to run my credit report on a cash sale.
Just bought my second car through Walker, and this time we went with a Subaru. I worked with Brent and KJ, and their service and knowledge was exceptional. They listened to me and helped me find the right car for me.
Grateful to James Simpson for making the car buying process as easy as possible, and for his continued willingness to answer my questions and concerns. I am getting to know my 2020 Forester, and appreciating the new safety items.
I had an excellent experience purchasing my 2020 Subaru Forrester. My Sales Representative Tim Saxon went above and beyond to make sure I was extremely satisfied with my new Subaru. I highly recommend Tim Saxon and Jamar Seymore! Thank you both.
Charlie and Caleb did a great job getting me a new car. They were courteous, efficient, and knowledgeable. They got me the car I needed at a great price.
Wendell and Sean delivered a wonderful car buying experience! We were very impressed with their customer service and knowledge of the vehicles. Drove away from the dealership with no regrets!
James Simpson from Walser Subaru in Burnsville, MN was exactly who we needed when searching for a new vehicle. We are new to the Subaru world. I liked his honesty and his knowledge and ability when answering all our many questions and showing is the ins and outs of the vehicles. If our vehicle performs as it has so far and into the future, I will with no doubt be heading back there.
Got excellent, friendly and time-sensitive customer service from Alexander Kendall – which was very much appreciated as I had a good sense of what I wanted and he cut to the chase and made it happen.
The experience was much better than the Chevy dealers we visited. Sales people actually knew the features of the vehicles and were professional in every manner.
Awesome car buying experience at Walser Subaru, very friendly and informative staff that are eager to help answer any questions I had about the car buying process. I worked with Tim S. and would definitely refer him to a friend or family member that is in the market for a vehicle.
I've been purchasing and servicing my vehicles at Walser Subaru since 2010. Everyone at the company has been great to work with. We recently traded in our Legacy for a used Subaru Outback and are very happy with the purchase.
Two other Subaru dealers are closer to my home. But Walser made the process of leasing a new Outback a pleasure. No pressure, lots of information, and a good price.
Ted Hough is extremely knowledgable and was able to answer my detailed questions over several visits to the dealership and multiple test drives, so as to help me select the correct vehicle trim level and options to suit my needs. Although the dealership did not have the exact vehicle I wanted on the lot they arranged a trade with another dealership to provide it. I am very happy with the car and the dealership so far. Thanks Ted for making this a smooth and enjoyable process.
We worked with Caleb to buy a Nissan Altima for our son. Caleb was very knowledgeable and also very helpful. He went out of his way to ensure the car was cleaned up for us. He was easy to deal with, not at all pushy, and interesting to talk to. I would certainly buy another car from Caleb!
We purchased a new Subaru Forester from Walser in Burnsville and were extremely impressed with the exceptional treatment we received. We worked with Sarah Forshee and she was extremely knowledgeable, professional, efficent, and a joy to work with! We would definitely highly recommend Sarah and the Walser team as we had a very positive experience.
I had a terrific experience with Brent, who was friendly, informed, fun, and quite respectful--the exact opposite of the car salesman stereotype. This dealership respects and values the customers, and hires great people.
Charlie is the salesperson I dealt with in the purchase of my new Subaru Forrester. He was extremely knowledgeable, helpful, and made the process pleasant!
Thank you to Specialist Joel for all his help assisting me as a first time car buyer! He was kind and knowledgeable and worked with me through my many questions and concerns. Came away with a beautiful new lease vehicle and already enjoying it.
My husband Kris and I originally were interested in purchasing a used car. We purchased a new Outback. We worked with Brent Trombley. Brent was friendly and engaging. He had a great amount of knowledge about the car.
Just leased a 2020 Crosstrek and had a great experience. This was my first time getting a car and felt well taken care of and was happy with the price. Alex was great at getting everything squared away. As expected the process was long, but not unpleasant.
Awesome customer service. Brent and Caleb were so helpful. Presentations on add-ons were well done with no pressure to buy. I bought several. The 2019 Legacy looks really nice in my driveway.