Customer Testimonials
Our salesman Miguel Granger, was good to work with and felt he made every effort to help us. However, the dealership policy of adding equipment to the car to inflate the price was poor judgement i.e.$399.00! Secondly, high dealer $350.00 doc prep fees on top of $59.00 electronic doc fees! Third, no second car fob at point of sale!
Leo is amazing!!!!
Lucas was super. No pressure, explained everything. Everyone else I encountered were nice and helpful
Super selection, Super Staff, Easy car buying process - Nancy made the whole process a breeze
No pressure and very knowledgable sales staff and very quick purchase process once I made decision. Very fair with trade in as well. First experience with Walser and Subaru and happy with both!
Constant updates, no confusion, friendly service, everything works, they gave me plenty of options in the process of fixing my car, and I could ultimately choose what I wanted
I bought a car around a month ago and I've loved every bit of it! Grant at Walser Subaru made the buying process completely stress-free and was super easy to work with. He took the time to answer all my questions—great experience from start to finish.
Pleasant and helpful staff. Leased a Crosstrek at the dealership and so far impressed with the attention to detail and making sure all questions were answered.
Brought my car in for a routine oil change and mentioned I had a loud concerning noise at the rear of the vehicle. I thought it may have been a heat shield issue. They were unable to find the cause. I am unsure if they even attempted to look, or if my inspection was all a joke. Because when I brought my vehicle to another Subaru dealership, they were able to locate and replace the part that was still under my original warranty. That should have been caught on the multi point inspection that was done at Walser Subaru during ... Read More Google - Nov 6, 2026
I worked with Seamus D and Kirk L. They were both amazingly helpful and made the purchase process painless and lighthearted. I'd definitely buy from them again. I love my new Subaru Trailseeker!
I had to wait to talk to the service rep twice while he was on the phone. First when he did not come out to the customer area to let me know that the air filter needed replacing and second time was when my car was finished being serviced. So all in all, the oil change and filter replacement took 1 hour.
Friendly, professional service as always. Comfortable waiting area. Love the mechanic's video. Never have to wait in excess of the time estimated on arrival. The virtual scheduling assistant was easy and efficient, too.
Very friendly and inviting! Will come back again for an oil change and tune up.
I took my Impreza into the dealership to have oil changed and tires rotated. Before my appointment I noticed that underneath my car the base was in need of Additional maintenance an support. Subaru fixed that issue and changed oil and rotated tires and a new filter.
All my contacts have been through emails, texts, and phone calls. All communication that I have initiated were answered completely and in a timely fashion. I have nothing negative to say about this dealership.
Nancy was a peach to work with! A calming presence in the middle of making a substantial financial decision. Covers everything and makes sure you understand. If she doesn't know, she fins out. introduces you to everyone who are just as nice.
This was my first time at a Walser Subaru dealership, and it definitely will not be my last! With the incredible help of Jess and Mo, I was able to secure my absolute top choice of vehicle: the 2026 Subaru Outback.
From my very first phone call, Jess Koenig was extremely helpful with every single question, comment, and concern I threw her way. She even gave me proactive suggestions and advice that I didn't realize I needed but absolutely benefited from. She is a total treasure, and Walser Subaru is incredibly lucky to have her on their team!
Mo was ... Read More DealerRater - Nov 3, 2026
I appreciate all of the services and carsi have bought from the Walser company. I also love the fact that you celebrate animals!!
It took me two trips to receive the complete service I came in to get a new valet key cut. The one that was given me when I purchased the car did not fit the car.
Great experience, Carlos never pressured me was fun to work with and explained everything
My service rep was very good and kept me updated during the hour I was there. The service video from the mechanic made me feel confident that my vehicle is ready for the winter ahead.
The check-in process was easy, Connor is fantastic!. The tech that filmed the video you can barely understand a single word he's saying ' cause he's talking so quietly and so Quickly. And they didn't really do much to explore the problems I brought my car in for. And then they explained it in a very patronizing way, without fixing the problem or really exploring it much as far as I'm concerned
I was so impressed with the attention by staff, Erika was amazing. Austin really supported my search and Matt was so attentive. I ended up leasing this time but learned so much.
My salesman Miguel Granger did and excellent Job helping me parchase the right trim level of a new Subaru Ascent and with adding all the bella and whistle I descreed.
Kirk Lammi (, Seamus, and Nate (Finance) worked very well together to facilitate the 2017 GMC Acadia SLT trade-in at a fair price ($9,500) which led to my purchase of a pre-owned 2025 Subaru Outback Limited XT AWD. Total Amount Due on Delivery was $33,808.61 Thank you for a fair and pleasant transaction. After the sale, the Walser Auto Shield department did great work providing the Walser Paint Protection Film and Walser Environmental treatment that was purchased at the time of sale.
As this was my first service appointment, the entire process was quite simple, from making the appointment, to arriving at the service center and driving directly into the service area, and meeting with my service rep Conner Riebel. I appreciated the nice waiting area including drinks and snacks and wifi. Connor estimated it would take an hour, and that is exactly how long it took. Conner also provided dollar estimates on future servicing milestones, and even offered few hints. Overall, I'm quite pleased and would recommend Walser Subaru for anyone needing to get their car serviced.
Good place ! Nice people Would recommend Lousy survey Keep it short, just numbers People don’t want to do this stuff
I recently purchased a car and had a great experience working with Leo Sanchez! He made everything go smoothly and made sure I had a positive car-buying experience. I’m very happy with my purchase and would highly recommend Leo to anyone looking to buy a vehicle.
First time purchasing from a dealership, and great customer service! Chris, Nate, and Mo were awesome, thank you guys. Love the car will be coming back in the future. Thank you!
Service is always great and the staff are always polite and professional. It makes coming here easy.
They are very personal & friendly. Always listen to the customer. I am very pleased with the service at Subaru.
Staff responded to my concerns. When I came to pick up my "paint stick" the staff was attentive and responded quickly and with good instruction to me on how to use what I purchased.
Friendly no need to write more. Thanks for asking. I dislike surveys no further comment
honestly have nothing but great things to say about my experience at subaru walser! meghan ngyen was my sales rep and the entire experience felt anything but a sales pitch! i appreciated that she NEVER not one time made me feel pressured to purchase, even when she had to drive 30 minutes to another lot to get my vehicle. she communicated the entire process and explained everything in depth so that i could actually understand everything. she didnt rush the paperwork and she professionally answered all my questions when they came up. she went above and beyond and i am IN ... Read More Google - Oct 27, 2026
Dashboard was screwed up and I am terrible at getting it back the way it was. It was that way the last time also. Radio, music, directions, etc. And again, I didn't check that before I left and I am not good at fixing it the way I want.
I always trust going to Walser Burnsville for my service. I appreciate the video they send as they work on my SUV and I’ve never had an issue. Everyone I’ve worked with has been efficient, professional and friendly.
Seamless car buying process. Jess was friendly and answered all our questions - professional and super organized. She was great to work with! Dealership was clean and comfortable and it was nice to have coffee and snacks available through the process.
Selection of used vehicles is pretty nice, with fair prices. Communications with your sales staff was subpar.
Walser Subaru was very helpful and everyone was kind. I left feeling sure of my choice and have been in contact following my purchase to make sure everything is good!
Not happy at all with this place. You call and tell them you have an issue. I’ve taken this new car I have there and keep getting the run around it’s the tires and it only has 30,000 miles on the vehicle. How is there any way a car this new needs new tires is crazy to me. Call to have them look at it again because it’s rubbing and very noticeable. States they will charge a rental fee of $50 a day to look at my car?!?! When the heck did anyone charge a rental fee for a ... Read More Google - Oct 23, 2026
I had the best professional experience ever in my life , Working with Jess .Thanks for everything Jess!!!!
Always courteous, knowledgeable, and I appreciate the loaner cars for lengthier appointments. Yesterday’s oil change and tire rotation was super quick!
Very friendly. Nice video. Very efficient. Explained everything to me and answered all my questions. A very pleasant experience. Made sure my headlights were set back to "auto" (very important!).
I worked with Charlie to buy my vehicle and had a great experience! He was very patient, kind, and knowledgeable. The whole process was easy, seamless, and surprisingly fast! Definitely recommend Walser (and Charlie!).
They did a fine and thorough job. The video was particularly detailed and complete. Thumbs up!
Mixed review. I had to bring my car back because it was leaking oil on my garage floor the first go round. My car was inspected and although there was oil on the oil pan/around the drain plug initially seen. The master technician re-did the oil change and evaluated the crush washer/o ring on the oil change and didn't see any issues with it. He didn't see reasoning of why there was oil leakage but suggested spending the $30+ dollars for the dye to help identify if there was an issue (possible leak in the oil pan, ... Read More DealerRater - Oct 20, 2026
Respectful, clean, very helpful to make the best choice for us in choosing our vehicle.
I appreciate the quick, reliable service and the clear communications that I receive from the service adviser and the mechanic working on my car.
Always made to feel welcome. Prompt efficient service. Kept informed about timing and what I need to know.
Long wait for an oil change, but probably typical for a dealership. Friendly enough staff.
Smoothies buying experience I have ever had, no issues. Jeff Schulz was very knowledgeable and pleasant, explained everything and went over features on my new vehicle.
Just bought my third Subaru from this dealership. Always friendly, best deals around the MPLS/STP. Service department is beyond excellent.
The easiest and smoothest buying experience I have ever had. Sales person very knowledgeable and pleasant.
5 Stars for Service Dept, Matt F., Matt listened and communicated and found and fixed the issue with the help of his tech Robbie. Other Subaru dealerships made me chase my tail, Walser service department did the job right. They are not the closest but well worth the trip, excellent peace of mind given thru entire process, a rarity in any faction of the automotive industry it seems.
Courteous and thorough, but the car still has a heavy acrid odor. Discouraging to live with
Simple, clean process with no hassle. Great teamwork. A very refreshing experience I have never experienced any thing like this before when buying a car.
Service quoted me $500 to replace a $241 part. When I asked the reason it cost so much, the tech told me the part cost approximately $400 amd the rest was labor. Disappointed in the blatant uncharge and will not be returning to purchase any more vehicles from this location.
They said they would be completed with the work in one hour and they kept their word
The buying process went very smoothly and was stress free. The salesmen, Anthony Johnson, handled all of my document and information requests efficiently and promptly. Highly recommended!
We had a great experience with purchasing our Crosstrek hybrid limited thanks to Miguel, who spent extra time with helping with the paperwork and giving us the best deal possible. He explained all options well and gave detailed explanations to all of our questions.
Used Express Service, Service Advisor Conner was extremely courteous and professional, and overall service was exceptional!
Bloomington Walser- complete
Cheeseball salesman. Biggest insult from a sales man. Came in to buy a truck and trade in. For my Chevy Colorado I wanted to trade the Walser associate inspecting my truck casually sat down and smiled and said all I can do is $750. Laughed and walked out. Went to two different Burnsville
Dealers and got offered 5k.
When he offered the $750, the other Walser guy that was typing in my finance info immediately stopped typing, and when I looked at him I could tell he was shocked at the offer and knew I was walking from the ... Read More Google - Oct 11, 2026
Great product and great people! Special thanks to Connor in the service department, Calvin from the Encore Delivery, Willie and especially to Kirk Lammi who really helped me out. All these folks really stepped up to the plate.
Great and easy experience buying a vehicle. Would recommend checking them out especially Nancy she provided great service
Very good place to make a purchase the vehicle and good place to have service.
Everyone is just so helpful and polite and very willing to listen to what the issue is
A service department is the backside of "front of house" showroom. It's the place where the shiny object a customer purchased goes where things must be serviced, repaired or replaced, not always a positive environment. However, at Walser, there is a sense of inclusion. The customer becomes involved in the process beyond being the bill payer. From the upfront explanation and estimate to the video of service performed, i felt included in the process. Job well done.
I felt like I was given a good value of service for the money spent and I got everything I needed done in a timely fashion.
People are nice, of course , but sold a car where timing belt needed to be changed…. Their “in house” inspector supposedly said it didn’t need to be changed, but when I took it to my inspector they said it should have been done.
Great service as usual! Connor R was fantastic. Fast service and an added car wash!
Conner and the rest of the service team are always spectacular. I always have confidence in the workmanship of the service techs and team at Walser Subaru!
My salesperson was so helpful throughout the entire process and did everything they could to ensure a positive experience.
I went to look at a 2001 Porsche 911 996 turbo, they advertise on there website it has all these performance parts, Recaro seat's, there standard stock seats, also carbon ceramic brakes, there standard brakes, roll cage siting on the floor parts all over the place, false advertising. Make sure you inspect the cars. Also no one approached me. Weird. Lol
Super Awesome. Easy to deal with. Didn't push me to buy things I didn't want.
Always courteous and professional. Always satisfied. Keep you updated. Work to diagnose the problem. Thanks
From start to finish, making the appointment to driving in, to service, and then to leaving everything was professional and thorough.
Always good communication. Feel like they are honest as to what needs to be done vs what could be done. Have had service to several high mileage older Subarus and they go over what is a safety concern and what may not be worth spending the money on given age and mileage of the car.
We had a great experience trading in our car and buying a used Subaru with Charlie's help! He was attentive to our budget and "non-negotiables" and led us professionally through the whole process. We were well cared for during our two visits during the trade-in/buying process, and especially well cared for when we brought the car back in with an issue and had it taken care of immediately.
The workers were very friendly and knowledgeable about the cars they were selling. I gave them 3 stars because we were given the option to take it the day we signed the papers or to wait over the weekend and wait for a call to pick it up on Monday so then they can detail it because they hadn’t done so yet. We waited until Monday ended up having to call them instead of them calling us and they never detailed the car.
Getting an appointment was easy, the gentleman who greeted me as soon as I drove in was efficient and respectful. Service was very good.
I felt the service tech Connor was genuine and sincere, kept me updated and had great customer service skills. I was kindly approached while I was waiting for my oil change and was given extremely great service about my lease.
JP was knowledgeable, friendly, and helpful. My service appointment was quick and easy. Would recommend to my friends and family.
Austin and Seamus were so helpful making sure we chose a model that works well for our needs and budget.
We had a great experience. The salesperson was helpful and went the extra mile looking for the car we wanted.
Zero stars, honestly.
We had a truck listed for 7k, and got a phone call from someone here at Walser Subaru and they were interested in it. They asked us to bring it in for an inspection. No problem, we thought, not a big deal to drive a truck an hour if we can make a deal. We were supposed to have an appointment on Friday, September 25. He canceled. Supposed to look at it Saturday afternoon. We drive up, he keeps us waiting over an hour. Then offers $800 on a truck that KBB put at 8k.
What an absolute joke. ... Read More Google - Sep 27, 2026
Austin was very helpful and professional. He was great to work with and very patient when we had to get our financing worked out. Also, his boss was also very helpful and patient as well. In fact, everyone at this dealership was great. Thanks so much for a great experience when purchasing my new pre-owned vehicle.
The employees explained what was needed for a 30,000 mile checkup and cost and the length of time it would take approximately.
Very satisfied with my buying experience. Grant Loidolt took the time to fully answer my questions and supported my multiple test drives. He was respectful of my time schedule. I really appreciated his installing the license plates and rear seat back covers for me. I never felt rushed or pressured with making my decision. I was very comfortable with the entire car buying experience.
waited to be acknowledged past my appointment
Austin was fantastic to work with. He was patient and made sure I was able to test drive all the vehicles I wanted to. He was respectful and honest and did not try to upsell me on things I did not need.
Friendly staff and easy to work with. They were respectful of my time, and made sure that I did not have any delays. I would buy from them again if I am in the market.
Great up front pricing. Worked hard to connect me with the exact make/model/color/options that I wanted and went the extra mile when there was a hiccup in delivery. Would definitely recommend!
Steve Zarbrowski was wonderful in explaining the features of our new Assent and made sure he would welcome any further questions we may have.
Charlie was great to work with, very helpful and knowledgeable. Will return in the future.
Very nice showroom, and the people are a pleasure to work with. Would recommend. Toyota was really snotty and I’m glad we walked away. So far, we really love our Subaru Crosstrek.
I’m extremely disappointed with my experience at Walser Subaru.
I recently purchased a vehicle from them, and after getting it home I discovered that the driver-side door lock was broken and showed clear signs that the vehicle had previously been broken into. This was not something that was disclosed to me before the purchase.
I contacted Walser and asked them to correct the issue. Communication since then has been spotty at best. I was told they would send me to a Hyundai dealership that could perform the repair because they had access to the necessary parts. That sounded reasonable, ... Read More Google - Sep 17, 2026
I was only in for an oil change/tire rotation & routine once over. Always a good experience dealing with the advisor at the desk. Took a little longer than estimated, but not too much & the service center seemed to have a sudden influx of people bringing their cars in so it was understandable. Really appreciated that they cleaned the cabin air filter rather than telling me to buy a new one (which I'll have to do eventually, but at least not last Monday,)
I’ve been going to this dealership for about a year and I’m never disappointed! They help you out when you have a question about your car and explain everything without making me feel stupid as a young girl trying to get good car help. Big shoutout to Ben!! He went above and beyond when helping me out with car repairs.
It was clean facility, people were friendly and I walked away with a good experience. Miguel and Mo did a fantastic job!
My sister recommended Walter in Burnsville. Love the no haggle policy. Erika was tremendous to work with. She helped us resolve some issues with the Forrester. She is a great asset to your business and one of the reasons I will return to buy another car. Seamus was also terrific to work with.